American Citizen Services Assistant (Caseworker) – deadline to apply: August 26, 2016

Vacancy Announcement Number: POA2016/30

Open to:                     All Interested Candidates / All Sources

The “Open To” category listed above refers to candidates who are eligible to apply for this position.  The “Open To” category should not be confused with a “hiring preference” which is explained later in this vacancy announcement.

Position:                    American Citizen Services Assistant (Caseworker), FSN-8; FP-6, A32-1420-220

Opening Date:           Monday, August 15, 2016

Closing Date:            Friday, August 26, 2016

Work Hours:              Full-time, 40 hours/week

Work Location:         New U.S. Consulate in Porto Alegre

Salary:                        Ordinarily Resident (OR): FSN-8 – R$ 70.712,00 per year
Not-Ordinarily Resident (NOR): FP-6* – US$ 46,093.00 per year

*Final grade/step for NORs will be determined by Washington

Start Date:                 The estimated start date for this position is February 2017.

All ordinarily resident (OR) applicants (See Appendix A for definition) must have the required work and/or residency permits to be eligible for consideration.

The U.S. Mission in Brazil is seeking eligible and qualified applicants for the position of American Citizen Services Assistant (Caseworker) in the Consular Section.

Basic Function of Position

Incumbent serves as the primary caseworker in the American Citizen Services (ACS) unit, which provides the full range of emergency and routine citizenship services to Americans in the consular district.

Qualifications Required

Note: Applicants must address each required qualification listed below with specific and comprehensive information supporting each item.  Applicants are required to submit their applications in English using the DS-174 form.  Failure to do so may result in a determination that the applicant is not qualified.


  1. Education: Completion of secondary (high) school is required.
  2. Experience: Experience involving the application of complex regulatory material along with extensive experience in customer service or other public contact is required.
  3. Language (This will be tested):
    • Level 3 (Good working knowledge) in Speaking/Reading/Writing of English is required.
    • Level 3 (Good working knowledge) in Speaking/Reading/Writing of Portuguese is required.
  4. Job Knowledge (This will be tested):
    • In-depth understanding of lBrazilian laws, regulations, and practices as relates to foreigners are required.
  5. Skills and Abilities (This will be tested):
    • Ability to draft correspondence in precise English is required.

For further information:

The complete position description listing all of the duties and responsibilities may be obtained by contacting the Human Resources Office – Sheila Mirandela at (61) 3312-7227.

Hiring Preference Selection Process:

When qualified, applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

Hiring Preference Order:

(1)  AEFM / USEFM who is a preference-eligible U.S. Veteran*
(3)  FS on LWOP**

* Important:  Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of the most recent Member Copy Four (4) of the DD-214, Certificate of Release or Discharge from Active Duty, and, if applicable, a letter from the U.S. Department of Veterans Affairs.  If claiming conditional eligibility for U.S. Veterans’ preference, applicants must submit proof of conditional eligibility.  If the written documentation confirming eligibility is not received in the HR office by the closing date of the vacancy announcement, the U.S. Veterans’ preference will not be considered in the application process.  Mission HR’s decision on eligibility for U.S. Veterans’ preference after reviewing all required documentation is final.

** This level of preference applies to all Foreign Service employees on LWOP.

Additional Selection Criteria:


  1. Management may consider the following when determining successful candidacy:  nepotism, conflicts of interest, budget, and residency status.
  2. Current OR employees serving a probationary period are not eligible to apply.  Current OR employees with an Overall Summary Rating of Needs Improvement or Unsatisfactory on their most recent Employee Performance Report (EPR) are not eligible to apply.
  3. Current NOR employees hired on a Family Member Appointment (FMA) or a Personal Service Agreement (PSA) are not eligible to apply within the first 90 calendar days of their employment, unless they have a When Actually Employed (WAE) work schedule.
  4. The candidate must be able to obtain and hold the following: local security certification.
  5. Candidates who are EFMs, USEFMs, AEFMs, or MOHs must have at least one year remaining on their sponsor’s tour of duty to be considered eligible to apply for this position.
  6. Current Ordinarily Resident employees of the Mission may only apply for positions at or above their current grade level.

How to Apply:

Applicants must submit the following documents to be considered:

  1. Universal Application for Employment (UAE) (Form DS-174), which is available on our website or by contacting Human Resources.  (See “For Further Information” above); Plus
  2. Any additional documentation that supports or addresses the requirements listed above (e.g. transcripts, degrees, etc.)

Where to Apply:

Human Resources Office:   Sheila S. de Souza Mirandela
Submit with vacancy title:   American Citizen Services Assistant (Caseworker)
E-mail Address:          

Closing date for this position: Friday, August 26, 2016


Equal Employment Opportunity: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs. The EEO complaint procedure is not available to individuals who believe they have been denied equal opportunity based upon marital status or political affiliation. Individuals with such complaints should avail themselves of the appropriate grievance procedures, remedies for prohibited personnel practices, and/or courts for relief.