Contact Information and Working Hours

The American Citizen Services (ACS) Unit at the Embassy in Brasília and at the Consulates in Rio de Janeiro, São Paulo, Recife and Porto Alegre offer a full range of services to U.S. Citizens residing or traveling in Brazil. Each Unit has consular jurisdiction over an area in Brazil. The Embassy and Consulates also maintain U.S. Consular Agencies in some of the other states that can provide assistance to U.S. Citizens.

The American Citizen Services (ACS) Sections in Brazil operate by appointment only for all customers needing non-emergency services, including passports, reports of birth, and notary services. Scheduling appointments allows us to provide better, more efficient service to the public.

Services requiring on-line appointments:

  • U.S. Passport Services (for new passports or renewals)
  • U.S. Citizenship & Report of Birth Abroad – CRBA (for reporting the birth abroad of child of a U.S. citizen and/or applying for the child’s first passport)
  • Notary and Other Services (evidence of marital status questions about voting, Federal Benefits are considered as other services.)

To schedule an appointment, click on the post responsible for your area in the box at the right.

Notes:

  • The on-line scheduling system only allows appointment for one service.  If you need multiple services, check only one box for the first service to make the appointment for all services.
  • Please submit copies of all original documents, along with the originals that are appropriate for your case (for example: Brazilian passport, birth certificate, U.S. passport, Brazilian drivers’ license, certificate of naturalization, school records, etc).
  • Please arrive in the section 15 minutes prior to your appointment time, and go directly to the ACS Section – do not stand in the visa application line.
  • If you need to cancel your appointment, you can do so directly via the same appointment link.  No-shows may be asked to wait one week before scheduling again.

Important: If you are NOT a U.S. citizen and wish to obtain a visa to travel to the United States, please do not make an appointment with the American Citizen Services unit. For information on  visas, please go to the Visas main page.

Contact Information and Working Hours of ACS Units in Brazil

American Citizens Service Unit

U.S. Embassy Brasilia SES – Av. das Nações, Quadra 801, Lote 03 70403-900 – Brasília, DF Phone: (61) 3312-7000 Fax: (61) 3312-7651 E-mail: BrasiliaACS@state.gov 

Appointment Hours:

Monday, Tuesday, Thursday, and Friday from 8:30 – 11:30 a.m., except for Brazilian and American holidays. To schedule an appointment at the U.S. Embassy in Brasilia, click here. 

Telephone Inquiries:

Monday, Tuesday, Thursday, and Friday from 2:00 – 4:00 p.m., except for Brazilian and American holidays.

Emergency Assistance:

Emergencies include death, arrest, stolen or lost passports. 

24 hour emergency assistance: (61) 3312-7000 during the Embassy’s working hours (8:00 a.m. to 5:00 p.m.) (61) 3312-7400 after hours 

Voting

For information on voting and requesting absentee ballots for U.S elections, please consult the Federal Voting Assistance Program (FVAP) website. For specific questions, contact VoteBrasilia@state.gov.

ACS Porto Alegre
U.S. Consulate Porto Alegre
Av. Assis Brasil 1889
Passo d’Areia, Porto Alegre RS
Phone: (51) 3345-6000
Email: portoalegreACS@state.gov

Telephone Inquiries:
Monday, Tuesday, Thursday, and Friday from 10:00 – 11:30 a.m., except for Brazilian and American holidays

U.S. Citizen and Notary Services
1:00pm – 3:30pm Monday, Tuesday, Thursday, and Friday, except for Brazilian and American holidays

To schedule an appointment at the U.S. Consulate in Porto Alegre, click here.

Note: We strongly encourage all inquiries through e-mail. We make every effort to respond within two (2) working days.

E-mail:
General inquiries regarding American Citizen Services may be sent to: portoalegreACS@state.gov

Emergency Assistance for U.S. Citizens – please click here.
Emergencies include death, arrest, stolen or lost passports. Emergency services do not require an appointment. For 24-hour emergency assistance, please call: (51) 3345-6000

ACS Recife
U.S. Consulate General Recife
Rua Goncalves Maia, 163
Bairro Boa Vista Recife, PE – 50.070-060
Phone: (81) 3416-3050
Email: RecifeACS@state.gov

Telephone Inquiries:
Monday, Tuesday, Thursday, and Friday from 10:00 – 11:30a.m., except for Brazilian and American holidays.

E-mail:
General inquiries: RecifeACS@state.gov
Social security inquiries: fbu.lisbon@ssa.gov
Absentee ballots for U.S. elections inquiries: voterecife@state.gov

Note: We strongly encourage all inquiries through e-mail. We make every effort to respond within two (2) working days.

U.S. Citizen and Notary Services
01:00pm – 02:30pm Monday, Tuesday, Thursday, and Friday except for Brazilian and American holidays.

Emergency Assistance for U.S. Citizens – please click here.
Emergencies include death, arrest, stolen or lost passports. Emergency services do not require an appointment. Please call: 55 81 99916 9470

American Citizen Services – Rio de Janeiro
U.S. Consulate General Rio de Janeiro
Av. Presidente Wilson, 147 Castelo
Rio de Janeiro, RJ — 20030-020
Entrance at Rua Santa Luzia

E-mail:
General inquiries about American passport, report of birth abroad, notary services and emergencies related to deaths or arrests: acsrio@state.gov
Social security inquiries: fbu.lisbon@ssa.gov
Absentee ballots for U.S. elections inquiries:voteriodejaneiro@state.gov

If you are NOT a U.S. citizen and wish to obtain information about a visa to travel to the United States, please go to our visa webpages

Note: We strongly encourage all inquiries through e-mail. We make every effort to respond within two (2) working days.

Phone inquiries:
(21) 3823-2000: Monday through Friday, 2:00 PM to 3:00 PM only, with the exception of Brazilian and U.S. holidays. Please be advised you might encounter a delay due to heavy phone volume. Recorded information regarding our services is available after hours.

Emergency Assistance:
Emergencies include death, arrest, stolen or lost passports.

24 hour emergency assistance:
During Consulate’s working hours (8am to 5pm): (21) 3823-2000
After working hours: please only call this number: (21) 3823-2029

Working Hours:
1:00 PM to 3:00 PM – Monday, Tuesday, Thursday and Friday except for Brazilian and U.S. holidays.

American Citizen Services Unit
U.S. Consulate General São Paulo
Rua Henri Dunant, 500,
Chácara Santo Antonio,
São Paulo, SP — 04709-110
Brasil

Phone: (11) 3250-5000
After-Hours Emergencies only: (11) 3250-5373

E-mail: SaoPauloACS@state.gov

Consulate working hours are from 7:30 am to 4:30 pm. U.S. Citizens needing emergency services should use the emergency phone number for emergencies arising on weekends, U.S. and Brazilian holidays, and on normal working days before 7:30 am or after 4:30 pm.

Contact Information
Email: SaoPauloACS@state.gov
Telephone: (11) 3250-5000 – From Monday through Friday, from 1.00 pm to 2.00 pm (except for American and Brazilian holidays and Administrative Days – see dates below on ACS Section Working hours)

Voting
For information regarding voting and requesting absentee ballots for U.S elections, please consult the Federal Voting Assistance Program website. This website will connect you with the Board of Elections of your last place of residence in the U.S. For specific questions, please send an email to votesaopaulo@state.gov.

ACS Working Hours
8:00am – 11:30am (Monday, Tuesday, Thursday, and Friday*)
2:00pm – 3:30pm (Monday, Tuesday, and Thursday*)

 

Consular Agency Fortaleza
Torre Santos Dumont,
Avenida Santos Dumont, 2828, Suite 708 – Aldeota
60150-162, Fortaleza, CE
Phone: (55) 85-3021-5200

The Consular Agency Fortaleza is open for basic American Citizen Services (Consular Records of Birth Abroad, first time/renewal passports, and notary services) from Monday through Thursday, 09:00 – 13:00. To schedule an appointment, please e-mail FortalezaACS@state.gov.

 

Consular Agency in Manaus
Edifício Atrium
Rua Franco de Sá 310 – Sala 306
São Francisco CEP 69079-210

Contact Us:
Phone: (92) 3611-3333
Phone (from US): 011-55-92-3611-3333

Please arrive in the section 15 minutes prior to your appointment time.

If you require special assistance (e.g., wheelchair access, help in ascending stairs), please email acsmanaus@gmail.com.

Services requiring email appointments:

  • U.S. Passport Services
  • U.S. Citizenship & Report of Birth Abroad
  • Notary and Other Services

Email Appointments

All applicants scheduling an appointment by email should include their name, identification information (passport or CPF number), telephone number, address, date and time of requested appointment, and the service they are submitting an application for: visa pages, passport services, report of birth abroad of a child of a U.S. citizen and/or applying for the child’s first passport, or requesting notary and other services. Please note that “certidão de inscrição consular”, evidence of marital status, social security issues, voting, etc are considered other services. The U.S. Consular Agency in Manaus is open to the public Monday through Friday, from 9:00am-12:00pm, except for U.S. and Brazilian holidays.

If you need to cancel your appointment, you can do so by emailing or calling. In order to accommodate as many appointments as possible, please cancel your appointment at least 48 hours beforehand. Customers who do not appear for an appointment and fail to advise us in a timely manner will be asked to wait one week before scheduling again.

To schedule an appointment please email: acsmanaus@gmail.com

The U.S. Mission Brazil encourages all U.S. citizens residing or traveling in Brazil to sign up with the Embassy’s or Consulate’s Consular Section.

Signing up with the U.S. Embassy/Consulate allows us to contact you in the event of an emergency or send you the latest information about living or visiting Brazil and other important notices, including Travel Warnings and Travel Alerts (where appropriate). Enrollment can be also useful to help verify U.S. citizenship after the loss or theft of a passport. The information submitted is covered by privacy laws, accessed only by cleared personnel in Embassies, Consulates, and the Department of State and no information submitted will be released without your express consent.

For instructions on how to sign up, please visit Department of State’s Smart Traveler Enrollment Program page.

If we have not heard from you in five years, or if information sent to your email address of record bounces back to us, we will presume that you no longer want to receive ACS information.

 

Consular Agency in Salvador
Salvador Trade Center, room 1401, Torre Sul,
Avenida Tancredo Neves, 1632,
Caminho das Árvores
41820-020 Salvador, Bahia

Phone: (71) 3113-2090/2091
Phone (from US): 011-55-71-3113-2090/2091/2092
Fax: (71) 3113-2092

Please arrive in the section 15 minutes prior to your appointment time.

Services requiring email appointments:

  • U.S. Passport Services
  • U.S. Citizenship & Report of Birth Abroad
  • Notary and Other Services

Email Appointments

All applicants scheduling an appointment by email should include their name, identification information (passport or CPF number), telephone number, address, date and time of requested appointment, and the service they are submitting an application for: visa pages, passport services, report of birth abroad of a child of a U.S. citizen and/or applying for the child’s first passport, or requesting notary and other services. Please note that “certidão de inscrição consular”, evidence of marital status, social security issues, voting, etc are considered other services.

The Consular Agency in Salvador is open in the mornings only, from 8:30AM to 11:30AM, except on Brazilian and U.S. holidays.

If you need to cancel your appointment, you can do so by emailing or calling. In order to accommodate as many appointments as possible, please cancel your appointment at least 48 hours beforehand. Customers who do not appear for an appointment and fail to advise us in a timely manner will be asked to wait one week before scheduling again.

To schedule an appointment, please email: acs1salvador@gmail.com