The U.S. Department of State is currently experiencing technical problems with its visa system, which are affecting global operations. This issue is worldwide and is not specific to any particular country or visa category. We recognize and deeply regret the inconvenience to travelers. We are doing everything possible to return passports with visas as soon as we are able to complete processing. We regret that we are currently unable to predict how long the delay will be.
Applicants who are concerned about the status of their passports should check with CSC Visa Information Service to see if the passport has already been received for delivery.
Applicants who interviewed with the U.S. Consulate after July 20 and who would like their passports returned to them without the U.S. visa may contact visario@state.gov and provide their name, passport number. Please include in the subject line “Return Passport Without Visa.”
Applicants who have an urgent need to travel to the United States may contact visario@state.gov with their name, passport number, and nature of the emergency. Please understand that only true emergencies of an extraordinary humanitarian nature can be considered for exceptional handling.
We appreciate your patience as we work to resolve this matter and apologize for the inconvenience.
