Visa System Outage

Public Notice

The U.S. Department of State continues to work to restore visa systems to full functionality after major technical issues with a critical database. The consular sections in Brazil are continuing to process and send out approved visas although it may not always be within our typical service standard of 10 days. If a passport is in our custody and is needed for travel to other countries while waiting for visa issuance, individuals should email the details to the relevant consular section at the address below.

Due to these computer issues, consular sections in Brazil have rescheduled visa applicants for tomorrow, Friday, August 1, 2014. Applicants with appointments tomorrow, Friday, August 1, 2014 should have received an email with instructions which are also detailed below.

Visa Applicants with interviews originally scheduled for tomorrow, Friday, August 1:

Come to the Embassy or Consulate at which you were originally scheduled on August 13, 2014. You must use the same time slot you scheduled previously, for Friday, August 1, 2014. You do not need to visit a Centro de Atendimento ao Solicite de Visto (CASV). You must bring with you a 2’ x 2’ (5 cm x 5 cm) photo. More details on photo requirements can be found here. If you have already provided your biometric information at the CASV, we still ask that you bring a photograph with you to the consular section. Alternatively, you may reschedule your appointment during any of our available times using the information at

If you have a question or need to request a visa appointment urgently due to emergency travel, please email the consular section where you scheduled an interview using one of the addresses below. If you are requesting an emergency appointment, please put “Emergency Appointment Request” in the subject line.

Please note that this does not affect CASV appointments on Friday, August 1, 2014.

Please understand that only true emergencies of an extraordinary humanitarian nature can be considered for exceptional handling.

We greatly regret any inconvenience the problems with our worldwide database have caused travelers in Brazil.

For updated information regarding the status of the U.S. Department of State’s worldwide visa processing (OR visa system) please visit the following webpage: